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📦 Shipping and Orders
When will my coffee be shipped?
We pack everything with absolute freshness in mind. Orders are processed and shipped within 3–5 business days, and you'll get a tracking link the moment it leaves our space.
Can I change or cancel my order?
Once an order is placed, it goes straight to our team for processing and cannot be changed or cancelled directly through your account. However, if you caught a mistake immediately after checkout, drop us a note with your order number right away—if we haven’t packed it yet, we’ll do our best to manually adjust it for you.
What is your return policy?
Because our specialty coffee is freshly packaged to protect its delicate sensory profile, all goods sold are final and non-refundable. That said, your experience matters deeply to us—if there is ever an issue with your order or any damage during transit, please reach out and we will gladly sort it out for you.
🌱 Freshness and Storage
How long do these drip bags stay fresh?
Thanks to our sealing process, they retain their vibrant flavor profiles for up to 2 years. You can find the best-before date stamped right on your box.
How should I store them?
Keep them in a cool, dry pantry away from direct sunlight. Please skip the fridge—coffee easily absorbs moisture and surrounding odors, which dulls the flavor!